Frequently Asked Questions
Meet the Team
How do I know if therapy is right for me?
If you’re feeling overwhelmed, stuck, anxious, or disconnected, therapy can help. You don’t need a crisis or diagnosis to begin. Many people start therapy because something no longer feels sustainable or aligned. Others come because they’re ready to change old patterns but don’t know how. If something inside doesn’t feel right, therapy might be a good next step.
How do I get started?
Sign up through our client portal to book a complimentary 15-minute Meet and Greet. You can also reach out by email. The Meet and Greet is a no-pressure conversation where you can ask questions and decide if it feels like a good fit.
What happens when I first reach out?
Once you contact us, we will respond with next steps and offer a complimentary Meet and Greet. This gives you space to ask questions, learn about our approach, and decide whether it feels like a good fit.
Do I need a referral to book an appointment?
No. You do not need a referral to book an appointment. You can reach out directly at any time.
What if I am not sure what I want to work on yet?
That is completely okay. Many people start therapy without a clear focus. Part of the early work is helping you clarify what feels most important and where support is needed.
Can I book a complimentary Meet and Greet?
Yes. We offer a complimentary Meet and Greet so you can ask questions, get a sense of our approach, and decide how you would like to move forward.
What if I feel nervous or unsure about starting?
Feeling nervous is very common. Reaching out does not mean you are committing to anything. The first step is simply a conversation to explore your options.
What's the difference between a psychotherapist and a psychologist?
Registered Psychotherapists (RP) in Ontario provide talk therapy and specialized approaches like MBCT and trauma therapy. Psychologists can also provide therapy but are trained in psychological testing and assessment. Both are regulated healthcare professionals.
Can I see you if I'm already seeing another therapist?
This depends on the situation. Some clients work with us for specific modalities like MBCT groups or Therapy Intensives while maintaining individual therapy elsewhere. We can discuss what makes sense for your care.
Insurance, Billing, and Payment
Do you accept insurance?
We offer direct billing through TELUS Health eClaims and Provider Connect, covering most major insurance plans in Canada, including Canada Life, Manulife, GreenShield, Desjardins, Empire Life, and many more. This means we can submit your claim directly to your insurer after each session, so you’re not paying out of pocket and waiting for reimbursement.
Services are covered under Registered Psychotherapist (RP) on your extended health benefits. If you’re not sure whether your plan covers psychotherapy, a quick call to your insurer or HR department is the fastest way to find out.
Not sure if your insurance is covered? Reach out before booking and we’ll help you figure it out
What insurance companies do you work with?
We work with most major extended health benefit providers in Ontario, including Canada Life, Manulife, Sun Life, Great West Life, Green Shield, and Equitable Life. We offer direct billing for select providers.
What if my insurance doesn't cover enough sessions?
We can discuss flexible scheduling options, extended sessions to maximize coverage, or transitioning to reduced frequency as you build skills and stability.
Do you take Canada Life insurance?
Yes. We accept Canada Life insurance and offer direct billing where available.
Do you offer direct billing?
Yes. Direct billing is available for select insurance providers, including Canada Life.
Are your services covered by extended health benefits?
Individual therapy sessions are often covered under extended health benefits. We recommend confirming your coverage directly with your provider.
What forms of payment do you accept?
We accept major credit cards and electronic payment methods. Payment details are provided when booking.
Are Therapy Intensives covered by insurance?
Therapy Intensives are typically not covered by insurance. We are happy to discuss this in more detail if you are considering this option.
Sessions, Scheduling, and Availability
How long are sessions?
Individual sessions are typically 50 minutes in length, but we also offer other options such as 75, 90 or 100 minutes.
Do you offer evening appointments?
Yes. Evening appointments are available on select days.
Do you offer weekend appointments?
Limited weekend availability may be offered depending on the service. Please inquire for current options.
How often do sessions usually take place?
Frequency varies based on your needs and goals. Some people attend weekly, while others choose biweekly or periodic support.
Can I switch between in-person and online sessions?
Yes. Many clients move between in-person and virtual sessions depending on their schedule and needs.
What happens if I need to reschedule or cancel?
We ask for advance notice when rescheduling or cancelling. Our cancellation policy will be shared clearly at the time of booking.
Privacy and Professional Standards
Is therapy confidential?
Yes. Therapy is confidential and your privacy is taken seriously.
What are the limits of confidentiality?
There are a few legal limits to confidentiality, such as concerns about immediate safety or risk of harm. These limits will be explained clearly so you know what to expect.
Are your therapists licensed in Ontario?
Yes. All therapists are registered and licensed to practice in Ontario through their respective regulatory colleges.
How is my personal information protected?
Your personal information is stored securely and handled according to professional and legal privacy standards. We use secure systems to protect confidentiality.
What professional guidelines do you follow?
Our work follows the ethical and professional guidelines set by Ontario regulatory colleges and professional associations.
In-Person and Online Therapy
Where are you located?
We are located in Burlington, Ontario.
Do you offer virtual therapy across Ontario?
Yes. Secure virtual sessions are available to clients anywhere in Ontario.
Is online therapy as effective as in-person sessions?
For many people, online therapy is just as effective as in-person care. It offers flexibility and convenience while maintaining the same level of support.
What platform do you use for online sessions?
We use a secure, privacy-compliant video platform designed for healthcare services.
What do I need for a virtual appointment?
You will need a private space, a reliable internet connection, and a device with video and audio capabilities.
Common Concerns We Support
Do you work with anxiety, stress, and burnout?
Yes. These are some of the most common concerns we support, especially for high-functioning adults.
Can therapy help with trauma or past experiences?
Yes. We offer trauma-informed care that helps people process and integrate past experiences safely and at their own pace.
Do you support people in midlife transitions?
Yes. Many clients come to therapy during periods of transition, questioning, or change in midlife.
Do you work with people who struggle with self-criticism or people-pleasing?
Yes. These patterns are very common and often contribute to burnout, anxiety, and disconnection.
Can therapy help if I feel emotionally numb or disconnected?
Yes. Feeling numb or disconnected is often a sign of emotional overload or prolonged stress, and therapy can help you reconnect with yourself.
What if I do not have a clear diagnosis?
A diagnosis is not required to benefit from therapy. We focus on your experience, not labels.
Therapeutic Approaches
What types of therapy do you offer?
We offer Mindfulness-Based Cognitive Therapy (MBCT), Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Internal Family Systems (IFS/parts work), Brainspotting, somatic and nervous-system–focused therapy, and trauma-informed care.
Our approach is integrative and experiential, meaning we thoughtfully combine these modalities based on your needs, goals, and nervous system. Sessions may include practical skills for managing thoughts and emotions, alongside deeper brain–body and experiential work to help shift long-standing patterns and support lasting change.
In addition to weekly therapy, we offer Therapy Intensives, including half-day, full-day, and multi-day sessions, for clients who want deeper, more focused work in a shorter period of time. We also offer an evidence-based 8-week Mindfulness Training program (MBCT) designed to help you step out of autopilot and build emotional steadiness in daily life.
What is MBCT and how can it help me?
Mindfulness-Based Cognitive Therapy (MBCT) teaches you to notice thoughts and feelings without getting caught in them. It’s particularly effective for anxiety, depression, and breaking patterns of rumination. Sessions combine mindfulness practices with cognitive strategies.
What is CBT and how can it help me?
Cognitive Behavioural Therapy (CBT) helps you identify and shift unhelpful thought patterns that contribute to anxiety, low mood, or feeling stuck. It’s a practical, skill-based approach that explores the connection between your thoughts, emotions, and behaviours. CBT is particularly effective for managing worry, breaking cycles of negative thinking, and building tools you can use in everyday life.
What is ACT and how can it help me?
Acceptance and Commitment Therapy (ACT) helps you change your relationship with difficult thoughts and feelings rather than trying to eliminate them. Instead of fighting against discomfort, ACT teaches you to notice what’s present, clarify what truly matters to you, and take action aligned with your values. It’s especially helpful if you feel stuck, overwhelmed by control strategies that aren’t working, or disconnected from what gives your life meaning.
What is Internal Family Systems (IFS) therapy?
We offer somatic focused IFS, which helps you understand and work with different parts of yourself that may be in conflict. It’s especially helpful for healing trauma, reducing self-criticism, and accessing self-compassion. This approach honours the wisdom within you.
What is Brainspotting and when is it used?
Brainspotting is a focused therapeutic technique that helps process trauma and emotional pain stored in the body. It works by identifying eye positions that connect to difficult experiences, allowing your brain to heal naturally. Many clients find it effective when talk therapy feels stuck.
Cost & Investment
How much does therapy cost in Burlington?
Individual 50-minute sessions are $190. Extended sessions (75-100 minutes) are also available. Many clients use their extended health benefits to cover most or all of the cost.
Do you accept OHIP?
No. As a Registered Psychotherapist, services are not covered by OHIP. However, most extended health benefit plans provide coverage for psychotherapy.
Do you offer sliding scale or reduced fees?
We maintain a limited number of reduced-fee spots for clients experiencing financial barriers. Please inquire about current availability.
Want To Connect With The Team?
Our resources are created to help you understand, reflect, and integrate mindfulness into your daily life. Whether you’re exploring therapy for the first time or deepening your current work, these tools are meant to guide and support you at your own pace and in your own way.
